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Return Policy

RETURN GUIDELINES

Items must be returned directly to the Retailer within 30 days of purchase, provided they meet our returns policy guidelines below.  


  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Please note that customized items may not be returned.
  • Final sales are NOT eligible for returns.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • Beauty and cosmetic products must be returned unopened and unused, with any seals on the packaging still intact.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns for items that have been worn or are soiled.
  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not adhere to our policies will not be accepted.
  • Jewelry must be returned in the same condition in which it arrived, including all branded packaging and documents provided with it.

Please also note that we are currently unable to process an exchange of merchandise. 


How to Return Merchandise

Returns for Account Holders:

If you have an account, you can start your return now by going to My Account and logging in to access your order history. (If you do not have an account, please see “Returns for Both Non-Account and Account Holders” below.)

Once logged into My Account, follow these steps:
  1. Look under the “Recent Orders” section to find the order from which you wish to make a return and click “View Order” at the right side of the screen to view its details.  

  2. Click the “Return Items” link and follow the step-by-step instructions to begin the returns process. For your convenience, you will be able to print a return packing slip with your return details along with a pre-paid FedEx Ground return shipping label in the online returns process. 

  3. Once you have printed your return packing slip and shipping label, place your item(s) for return in a suitable shipper, along with any original packaging and the return packing slip. Please be sure to enclose the return packing slip with your return, as it is needed for accurate and timely processing of your return and refund.

  4. Securely seal your return package and affix the pre-paid return label to the outside of the package. Please note that a handling fee of $7.95 will be charged against your original method of payment if you use this pre-paid shipping label.

  5. Drop off your return at any FedEx location that supports Ground shipments drop off. (A link to a FedEx location finder is provided as you go through the returns process.)

  6. For items returned to a Retailer, once the Retailer processes and accepts the return on its end, we will credit your original form of payment the original purchase amount along with any applicable sales tax, less the $7.95 for the pre-paid shipping label (if you chose to use it). Original shipping and handling fees are non-refundable.

  7. We will notify you by email when your return has been processed by us. Please allow up to two billing cycles for refunds to appear on your credit card statement.

Returns for Non-Account Holders:

If you do not have an account, have you order number & email ready and click Start a Return

  1. Follow the step-by-step instructions to begin the returns process. For your convenience, you will be able to print a return packing slip with your return details along with a pre-paid FedEx Ground return shipping label in the online returns process. 

  2. Once you have printed your return packing slip and shipping label, place your item(s) for return in a suitable shipper, along with any original packaging and the return packing slip. Please be sure to enclose the return packing slip with your return, as it is needed for accurate and timely processing of your return and refund.

  3. Securely seal your return package and affix the pre-paid return label to the outside of the package. Please note that a handling fee of $7.95 will be charged against your original method of payment if you use this pre-paid shipping label.

  4. Drop off your return at any FedEx location that supports Ground shipments drop off. (A link to a FedEx location finder is provided as you go through the returns process.)

  5. For items returned to a Retailer, once the Retailer processes and accepts the return on its end, we will credit your original form of payment the original purchase amount along with any applicable sales tax, less the $7.95 for the pre-paid shipping label (if you chose to use it). Original shipping and handling fees are non-refundable.

  6. We will notify you by email when your return has been processed by us. Please allow up to two billing cycles for refunds to appear on your credit card statement.

Returning Products Using Retailer-Provided Forms and Instructions

As an alternative to using our online returns process, you have the option to return your item(s) directly to the Retailer using the Retailer-provided forms and instructions that came with your order. Please note that failing to include the return packing slip with your return may impair the processing of your return and may cause significant delays. The Retailer will notify us once the return is successfully processed and, once we receive this notification, we will process a credit for the original purchase amount along with any applicable sales tax, less the cost of any pre-paid shipping label that the Retailer has provided you (if you choose to use it). We will notify you by email once your return has been processed.  Original shipping and handling fees are non-refundable. Please allow up to two billing cycles for refunds to appear on your credit card statement.

Reprinting Your Returns Label

If you need to reprint a return shipping label and packing slip, follow the steps under “How to Return Merchandise” (see above).  When you get to your Order Details page, click the “Return Items” link to view any pending returns and return-eligible items. Under “Pending returns(s),” find the item(s) for which you need to reprint a shipping label, and click “Reprint Shipping Label.”   

Returning Multiple Items from One Order

We are pleased to offer a wide selection of products through our Retailers. Products--even if from the same Retailer--may ship from different warehouses and will need to be returned to the correct “returns” address. Accordingly, when returning multiple products from one order, you may receive more than one return packing slip and shipping label. Please be sure to match the appropriate return packing slip with the corresponding products for each of your return packages and apply the correct shipping label. 

We will be unable to process your refund if products are returned to the incorrect address.  A failure to include the correct return packing slip(s) may cause a delay in processing your return(s).

Damaged and Defective Items

Missing Items or Incomplete Orders

In the event your order is missing any items or parts, please notify Customer Service as soon as possible, but no later than 30 days after delivery. Click here to contact Customer Service.


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